Frequently asked questions
-
Are there any hidden extras on top of
the prices quoted.....?
-
Is there any guarantee ... ?
-
Can there be Delays in Deliveries ...
if so why?
-
What do I have to do before my
building can be delivered or erected ... ?
-
What maintenance is required for
timber buildings ... ?
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Are the buildings
re-locatable if I move house ... ?
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What's the difference between
delivery only and delivered and erected ... ?
-
Why was my call rejected or why
didn't we return your call ... What can I as a customer do to
help... ?
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Where can I find prices on the site?
No....all prices quoted prior to
an order being placed are the price you pay also delivery and erection
if required ...."NOTE"..... Please
check our delivery scale charges page to view any costs which may be
involved for your area...Once an order has been placed, we guarantee
there will be no change in price once the work has been completed
against the original specifications....This includes any orders placed
during a sale or special promotion offer, even if delivery of the
building is going to be after the sale or special promotion offer has
ended.....Prices can only change if YOU amend
the specification of your order by asking for any additional extra's to
be included in the final invoice after your original order was processed
or the Government change the rate of "VAT"
Yes all our sectional buildings
have a guarantee providing our staff erect them....for full
details....please look at our written Product
Guarantee page
which you can access from the links at the left of any page....no other
guarantee other than the one you read on this site is, has been or ever
will be offered...
Things which can cause delays when we
are delivering buildings for self assembly are....
1...Material suppliers not
delivering our raw material on time 2...Absenteeism of
staff along with staff holiday periods which
again slows down our manufacturing & delivery schedules..
The following can cause delays
if we are delivering and erecting the manufactured building for you....
1…Weather…High
winds…Rain or a combination of both....In
the interests of HEALTH &
SAFTEY…we will not attempt to erect or
carry shed sections, in wind which we feel is too high, on ground
covered in ICE which
may cause injury to staff or damage to customers property…When we
deliver and erect our buildings, it' a heat bonded felt roofing system
we use....Unfortunately it is
impossible to
melt on the roofing seals if
the main surface of the pre-felted roof sections are wet....(No matter
what the so called expert over the garden fence may tell you!)….
Delivery timescales can vary!
2…Customers
who fail to inform us when they place their order,
of any access problems….Typically customers expecting us to be able to
fit an 8 ft high shed section through a 6 ft high opening…either a gate
with height restrictions or through a house sized door as the only
access to where the shed is going is through a garage or a house...If
when we arrive the building cannot be erected due to insufficient clear
access, WE WILL LEAVE THE BUILDING FOR YOU TO ASSEMBLE ... or... If you
wish us to return again to erect the building once you have it to where
it has to be erected, you will be charged....Also note that there will
be an additional charge made if we will have to re-manufacture the
building in to smaller sections to gain access to where the building has
to be erected….If
you think there might be a problem, save us time and your self money… PLEASE
ASK!
4…Customers
who listen to the so called expert next
door in
stead of listening to what we tell them to do for their foundations…We
will supply foundation diagrams free of charge if you want…Please don’t
listen to them, just listen to us, we do know what we are talking about,
it’s our job…If we
arrive and cannot erect the building due to poor foundation preparation,
you will be charged for us to return again once you have rectified the
foundation problem.
5…Customers not
leaving enough room for us to erect the building…Please
leave enough room all round the building so we can erect it in as short
a time as possible and also that you can get round the building to treat
and maintain it…All buildings have overhangs on the roofs, the size of
the buildings are wall sizes not the size of the roofs which are larger…DO
NOT lay your foundation hard up against
a wall or fence!
All Customers are important to us and we
do endeavor to manufacture and deliver all products on time, however as
stated above, there can be delays, which are totally out with our
control.
If there are delays of any kind we
apologizes in advance and ask that you do not continually keep phoning
the office to ask when your shed is coming.
Contrary to popular belief he
or she who shouts loudest will not get their product any faster .... In
fact it will take longer as we do not condone continual harassment from
customers over the phone. when we have delays out with our control ...
Customers who are only thinking of themselves in stead of understanding
that ...... ALL
DELAYS ARE CUMULATIVE .....Therefore
they affect everyone! ...... will
be put further down our
manufacture and delivery ...!
We thank you in advance for your
assistance and understanding should there be any delay's in manufacture
or delivery of your order.
Before any
building can be delivered and erected for any customer....It is their
responsibility to prepare a suitable foundation to our recommendations,
relevant to the building which has been ordered and also to advise us
when the base is ready.....please adhere strictly to our recommendations
regarding preparation of your foundation....It is also the customers
duty to ensure that we have unobstructed assess...... if we arrive
we find an unsuitable foundation has been prepared or we cannot get the
building sections to where they should be for us to erect it....you will
be charged for us to come back to erect the building once the foundation
or access problem has been rectified...
We recommended you
treat the exterior surfaces of any timber building when it's new...then
again when it's about 6 months old and once again when it's about a year
old...An annual treatment is more than ample there after.......When a
timber building is new the timber is very dry and will soak in
preservative more quickly that after it has been given a few
coats.....any of the proprietary timber preservatives on the market are
as good as each other...the choice of colour and make is extremely
large...Note...All our buildings are supplied untreated externally.
Most buildings we manufacture
can be re-located (taken to bits then re-assembled)....If you feel that
you might at a later stage need to transport your building to another
address or location in your garden....YOU
MUST.... inform us at the time you place
your order, as the building has to be fixed together a different way to
the one we use for free erection....For this alternative method of
assembly on site there will be an extra charge involved...charges vary
according to the type and size of the building.....Please feel free to
ask about these charges at any time before you decide to place any
order....
If you are wanting delivery only for
self assembly, it will be cheaper for the following reasons....
(1)...Self
assembly......You will have rolls of nail
on felt supplied in stead of heat bonded felt which is used if we
erect....
(2)...All timber components
along with hinges for your doors & glass for the windows are supplied but
we do not supply either nails or screws....
The reason for this is, that
we use special fixing guns when we are assembling the buildings, also we
use special gas blow torches when we heat seal the roofs which develop
almost 1000 degrees of heat, we do not nail the
felt on if we are erecting.
(3)...For self assembly.....We
will also deduct the labor costs involved for us
not having to apply any heat
bonded felt in our factory prior to delivery....
(4)...Finally......As
you are assembling the building your self, we cannot give you any form
of guarantee against YOUR workmanship....
Guarantees can only be given for
buildings with heat bonded felt roofs which our staff erect on behalf of
a customer....The construction and specification of the buildings apart
from anything specified above are the same whether you or we erect
it....
Many customers call from their
office phones during the day which go through a reception exchange....When
this happens and we return the call the receptionist we speak to has no
idea who it was who called us....If we have spoken to you on the phone
but for any reason we have to call you back.......Please state your name
so we know who to ask for when we return your call, or call from your
direct line number (or a mobile) so
we can get back in touch with
you....
Unfortunately many customers
chose to with-hold their phone numbers...If you
do, your call will be rejected automatically by our phone system and you
will automatically hear a recorded message and we will have no idea
you've tried to call us....The reason this happens is that our main
number (01467 625300) has
been enabled with an (anonymous
number rejection system) This
has been implemented to stop our staff having to answer time wasting
telemarketing & survey calls during office hours....To release your
number so you are guaranteed to get through......please dial (1470) then
our number so again we can at least call you back if no one was
available to answer your call....
All missed call numbers are
logged on our computer system so we can call you back....If
we know that there will not be anyone available to answer the office
phones.... we
divert all calls made to our main number directly to one of our mobile
phones.....If
you still wish to with-hold your number for what ever reason, you can
call the sales department on the direct line number (01467
625643) between 8am and 5pm
Mon - Fri & 9am - 12 noon on a Sat....
OR ... call them direct on our
sales mobile number (07895 482137)
between 9am and 7pm Mon - Sat...
...............
For your security we strictly adhere
to all "personal data" protection rules and regulations...We do not
divulge any of our customers contact or personal information to anyone,
we may however contact you via e-mail with any special offers which are
available.....Any contact information held by ourselves .... i.e. ....
phone numbers & address, are kept strictly confidential but are required
so we can keep in contact with you and also for guarantee and invoice
purposes........
Rest assured that
all customers contact information is stored on a "stand alone" computer
system which is not accessible by anyone other than the office staff at
B.S. Joinery Services.
Where can I find prices
on the website?
We have removed our price list pages
due to customers getting confused with all the different options
available with-in the ranges of products we manufacture and not being
able to associate prices against product descriptions.
Please e-mail for prices or phone if
you wish to discuss the options available for any product.
If E-mailing please let us know where
you are in the country ( a post code helps ) so we can advise of any
delivery charges if applicable.
It also helps if you give a daytime
contact phone number so we can call you to make sure we are quoting you
for the right product option for your needs.
LEGAL NOTICE....All
photographs and intellectual information displayed on this web-site, are
the sole property of B.S. Joinery Services ....
Customers have our permission to
print out any pages or photographs for private use only ....
Any person, persons or company's
found to be using any information including price lists, "PDF" files or
photographs from this site for commercial purposes ...."WILL
BE PROSECUTED!"
Copyright © 2000 - 2020..........B.
S. Joinery Services, Unit 2, Harlaw Business Centre, Harlaw Road,
Inverurie, Aberdeenshire, Scotland, Uk. .................... All rights
reserved.
Revised: January 22nd, 2025